Quality and Improvement Officer

As our Quality and Improvement Officer, you will lead the development and implementation of our quality framework across Enable Works. You will be central to maintaining high standards in all aspects of our delivery, ensuring we provide consistently excellent services that demonstrate real and measurable impact.

Your role is about enabling teams to understand and achieve quality. You’ll do this through regular auditing, collaborative coaching, insightful feedback, and working closely with managers and staff across the department.

You will:

• Design and deliver a programme of quality audits and compliance checks.
• Work with managers to identify areas of strength and improvement.
• Lead our approach to demonstrating and evidencing impact using data, reporting, and lived experience.
• Define and embed what “quality” looks like across the department.
• Champion the Supported Employment Quality Framework and ensure fidelity to its standards.
• Support managers and teams to translate findings from quality activities into meaningful action and learning.
• Actively contribute to continuous improvement through service reviews, evaluations, and learning loops.
• Develop and manage effective monitoring systems that uphold quality, compliance, and learning.

• Our Welfare Rights Officer, ensuring we provide expert advice and support to clients navigating complex benefits systems.
• Our Learning and Development staff, who empower our team with the knowledge, skills, and tools to provide high-impact services.

You will also have direct line management responsibility for:

• Our Welfare Rights Officer, ensuring we provide expert advice and support to clients navigating complex benefits systems.
• Our Learning and Development staff, who empower our team with the knowledge, skills, and tools to provide high-impact services.

• A strong understanding of quality assurance and compliance in a service setting
• Experience in conducting audits or service reviews
• Ability to analyse and present data in meaningful ways
• Confidence in coaching and supporting colleagues to improve practice
• Excellent communication and organisational skills
• An understanding of what drives quality and impact in services
• Familiarity with performance frameworks, standards or compliance requirements
• Experience of managing staff and supporting professional development
• A collaborative and solutions-focused approach

We need you to bring these skills because our ambition is to deliver services that are consistently excellent, transparent and impactful. Your ability to lead on quality will give our teams the clarity, confidence and support they need to maintain high standards in every aspect of their work.

You will help us move beyond simply meeting targets- to understanding and evidencing what really makes a difference for the people we support. Your insight and expertise will help shape our culture of learning and continuous improvement, where quality is everyone’s responsibility and where we work together to deliver better outcomes.

• Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
• Employee Assistance Programme
• Cycle to Work Scheme
• Season Ticket Loans

Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.