Performance Manager

Do you have the ability to drive high performing teams whilst ensuring a high-quality service, delivering excellent customer service to our clients?

Do you want to work for one of the best employability providers in Scotland?

Would you like to contribute to helping people with barriers to work find their dream job?

Then come and work for Enable Works.

Your role, as a Performance Manager will be to manage the performance and quality of our contracts in Aberdeenshire, Angus and the surrounding area. You will be responsible for performance management; key to this will be developing positive professional relationships with our staff teams and programme partners in each area. You will directly line manage a team of Team Leaders and Employment Coordinators.

ENABLE Works are the leading specialist provider of employability services for people who have barriers to work. We believe that every person in Scotland has the right to work in a job that is high quality and well paid.

Enable Works supports over 5500 people every year across 28 Local Authorities to learn skills for work.

We partner with thousands of employers to create inclusive cultures and improve the diversity of Scotland's workforce.

We are incredibly proud of our smart, capable, and motivated colleagues across Scotland and following a period of significant growth we are looking to grow our team.

We offer a generous salary, excellent benefits, and opportunities to develop and grow in your role.

We offer flexible working practices that promote a strong work/life balance so that when you are at work you can be the best version of you.

Values are more important to us than qualifications or experience, so if you don’t think you meet every requirement that’s ok, we still want to hear from you.  Please tell us in your supporting statement how your values match with our organisation.

For further information please see our full job pack.

We really need you to have these:

• Experience of working in a performance focused team.
• Ability to effectively coach and motivate teams to achieve high performance.
• Effective project management skills and ability to think strategically to achieve long-term goals.
• A natural, professional relationship builder with the ability to partner and negotiate with stakeholders.
• Experience of delivering on financial expectations and forecasting change.
• Strong attention to detail with professional presentation and personality.
• Self-management skills and the ability to meet duties effectively within agreed timescales.
• Confident communicator.
• Role model.
• IT Literacy.
• Some knowledge of the local community.
• A full driving licence and access to a car.

Why?

Our vision is that every person in Scotland is able to access the support they need to find a high-quality job that pays them well and your drive and commitment to this job will help them get there.

You will understand that each client has individual skills and aspirations and you will work with your team to ensure they are supporting our clients to progress towards their chosen career goal whilst recognising our commitment to our funders in terms of both performance and financial targets. 

You will be representing Enable Works in everything you do so you will need a professional, can-do attitude. Our reputation is important to us. As a performance manager, you will have an approachable and flexible style of management with the ability to coach and develop your team to achieve the best for them and our clients.  

Our culture is autonomous so that means we trust you to manage your time.  You will effectively monitor the performance and best practice of your team, ensuring the delivery of high-quality services that exceed the expectations of our clients and funders.  Attention to detail is important as it means you can work accurately and follow instructions.

Having the confidence to get out and engage people in the local community will be key to the success of your programme. You will engage with local referral partners, other organisations who can offer specialist support to our clients as well as employers to support the team to source the best opportunities for our clients and this can mean reaching out and making new connections within your community.

We have high expectations for our clients, and you will be given a work plan with targets. We support you throughout, but you need to be comfortable working towards them and managing your team to do the same.

We would love it if you had these:

• Understanding of employability services and programmes including Supported Employment.
• Experience of delivering or managing employability programmes.
• Experience of working with people who have multiple/complex barriers.
• Understanding of relevant policy and legislation.
• Experience of meeting/exceeding demanding compliance expectations.
• Understanding of relevant policy and legislation.

Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.